Privacy Policy

Introduction

Welcome to Lumina Jewels' Privacy Policy. We are committed to protecting the confidentiality of our customers' personal information and purchase data. This policy explains how we handle information when you shop with us, use our website, or interact with our services.

Information We Collect

We may collect and process:

• Customer contact details and account information
• Purchase history and jewelry preferences
• Payment information for orders (processed via secure gateways)
• Shipping and billing addresses
• Jewelry style preferences and sizing information
• Website and app usage analytics through cookies
• Product reviews and feedback

How We Use Your Information

Your data enables us to:

• Process your jewelry purchases and orders
• Provide personalized product recommendations
• Process payments and maintain order records
• Improve our jewelry collections and services
• Send jewelry-related updates and promotions
• Offer customer support and warranty services
• Comply with legal and tax regulations

Data Security

We implement robust security measures including encrypted storage for customer data, secure payment processing, and restricted access to sensitive information. All customer records and transactions are protected for confidentiality.

Data Sharing

Information is shared only with necessary service providers (payment processors, shipping carriers) under strict confidentiality agreements. We never sell customer data. Aggregated purchase data may be used for product improvement and market analysis.

Your Rights

As a Lumina Jewels customer, you can:

• Request access to your purchase records
• Update your personal and payment information
• Opt-out of promotional communications
• Request deletion of your account data
• Modify your jewelry preferences
• Maintain essential order communications while opting out of marketing

Changes to Our Policy

Policy revisions will be communicated to customers via email or website notifications. The effective date is displayed at the document header. Continued use of our services constitutes acceptance of updated terms.